Your Story turns four: Our impact

Your Story Disability Legal Support four-year data snapshot (2019-2023)

In our first four years…

  • We received 11,458 enquiries, provided 15,131 legal services, and delivered 1,303 community legal education activities to the community.
  • We supported thousands of people, including many people with disability and their carers and families, to access our free legal support and other services, and safely share their stories and ideas for change with the Disability Royal Commission.
  • When possible, we travelled to hundreds of locations across Australia including rural and remote to deliver legal services and education in the community. We also visited prisons, youth detention centres, mental health facilities, group homes and remote communities across Australia.

Read more highlights from our first four years below.


  • We received 10,230 calls to the Infoline and 1,228 contacts via webchat, website and email.
  • Our Infoline also provided 5,116 information services and 671 referral services. The Info Line made 485 referrals to counselling, disability advocacy and other non-legal services.
  • Our Infoline has received 2,945 calls from prisoners between Nov 2020 and 31 May 2023.

Legal services

  • Our lawyers provided 15,131 legal services namely 4,684 advice services, 1,787 task assistance services, 699 facilitated referrals (1,488 referrals) and 8,001 referrals.
  • Our Aboriginal Legal Service lawyers worked with community-controlled organisations and provided legal advice and support to Aboriginal and Torres Strait Islander communities, people in prison, and people living in remote and very remote communities.
  • When it’s been safe to do so, we travelled throughout Australia to run legal clinics and provide face-to-face advice in a way that worked for our clients, including at offices, community venues, homes, expos, mental health facilities, youth detention centres, and Royal Commission events.


Legal education in the community

  • We delivered 1,303 legal education activities with a total estimated audience size of several million. These included presentations, panel discussion, information sessions, morning and afternoon teas, expo stalls, webinars, and media interviews.
  • We also created 242 community legal education resources, such as factsheets, brochures and podcasts in various languages, videos with audio, Auslan and captions, and Easy Read guides.
  • We launched an accessible webinar series to provide a platform for people with disability and supporters to discuss topical issues, share their insights and ideas, and access legal education, and to raise awareness of the Royal Commission and our service. We have since hosted a range of webinars, focusing on topics like safety, gender and disability, and autism and employment.
  • We worked with our partners to spread the word about the Disability Royal Commission and the free supports available to diverse communities, including people at risk of or experiencing homelessness, the Deafblind community, First Nations communities, multicultural communities, and the LGBTIQA+ community.


This data is for the period 16/9/2019 to 30/6/2023.

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